Picks Travel Privacy Policy: Protecting Your Data Safely and Securely

1. Introduction

Welcome to the Picks Travel Privacy Policy, where we outline how we protect your data and privacy. At Picks Travel, we are committed to safeguarding your information in accordance with the General Data Protection Regulation (GDPR) 2018. Your privacy is important to us, and we take various measures to ensure that your personal information is safe and secure.

2. Data Collection and Usage

We collect and store only the minimum information necessary to provide the services you request. This information may also be used for auditing, research, and improving our services.

Types of Data Collected

Information You Provide:
- Online Bookings: When you book online, we collect:
  - Your name
  - Email address
  - Phone number
  - Payment information (credit/debit card details)
- Phone Bookings: Information collected includes:
  - Your name
  - Address
  - Email address
  - Phone number
  - Payment details
- Social Media Bookings: If you book through social media (e.g., Facebook), we collect:
  - Your name
  - Address
  - Email address
  - Phone number
Automatically Collected Data:
- Cookies: We use cookies—small text files stored on your device—to recognize repeat visitors and enhance your experience. Cookies help us understand how users interact with our site and remember your preferences. For more information about cookies and their use, please see our Cookie Policy.

3. Who We Are

“Picks Travel,” “us,” or “we” refers to the owner of this website, responsible for your data management and protection.

4. Data Storage and Security

Your data is securely stored on our company-hosted servers. We implement appropriate security measures to protect your information from unauthorized access.

5. How We Use Your Data

We may use your data for the following purposes:

Communication: To inform you about our services.
Query Management: To manage your questions and requests.
Payment Processing: To handle credit and debit card payments.
Site Optimization: To analyze traffic patterns and improve your experience.

We may share aggregated statistics with reputable third parties, but these will not include personally identifiable information.

6. Data Processing

We may process different types of data, including:

Customer Profiles: This includes your full name, email address, phone numbers, and billing address, which are required during the booking process.
Journey Data: This consists of passenger names, mobile numbers, route details, and travel dates necessary for fulfilling your transfer. Some of this data may be shared with third parties, like independent taxi drivers, but we limit shared information to non-identifiable details when possible.
Transaction Data: Payment details (card number, expiry date, security code) are handled by third-party services like Lopay and Stripe. We do not store this data.
Correspondence Data: Any communication (e.g., emails, chat transcripts) is processed to manage your queries. We do not collect transaction data through these communications.

7. Service Providers and Legal Compliance

We may share your personal details (excluding bank information) with third parties to provide services to you. We will disclose your data if required by law or to protect our rights or those of others.

8. Cookie Policy

By using our website, you consent to our use of cookies as described in this policy. Cookies help us remember your preferences and improve your browsing experience.

9. Your Rights

You have the following rights regarding your personal data:

Access and Rectification: You can access and request changes to your information.
Removal of Data: You can request the deletion of your personal information.
Withdrawal of Consent: You have the right to withdraw consent for data processing, which may affect your service.
Lodge a Complaint: You can file a complaint with a supervisory authority if you believe your rights are violated.

To exercise these rights, please provide proof of identity (e.g., passport, driver’s license) with your request. We will respond within 30 days.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Please check this page periodically for updates. Your continued use of our services after changes are made constitutes your acceptance of the revised policy.

11. Outbound Links

For further reading on data protection and your rights, we recommend visiting:

12. Images

To enhance your understanding of our data protection practices, we will include graphics related to our Privacy Policy. All images will be used in accordance with our data protection policies.