Terms and Conditions

1. Definitions and Interpretations

1.1 “Conditions” refers to these standard terms and conditions of service, including any specific terms agreed in writing between the Passenger and Picks Travel.
1.2 “Passenger” means the individual who accepts a quotation or offer from Picks Travel or whose booking is accepted by Picks Travel.
1.3 “Provider” refers to Picks Travel.
1.4 “Contract” means the agreement between the Passenger and the Provider for airport transfer services under these Conditions.
1.5 “Service” refers to the transport service provided by Picks Travel, to or from an airport, in accordance with these Conditions.

2. Acceptance of Terms

2.1 Booking Acceptance: By placing a booking with Picks Travel, the Passenger agrees to these Conditions, which override any other terms. A Contract is formed once the Provider issues a written confirmation.
2.2 Changes to Terms: The Provider reserves the right to amend these Conditions at any time without prior notice. The updated version applies at the time of booking.
2.3 Reservation Confirmation: Bookings are only confirmed once the Provider issues written confirmation via email, phone, or an authorised representative.
2.4 Service Details: Service details are as described in the Provider’s booking materials and may be adjusted for safety, legal, or operational reasons.
2.5 Subcontractor Claims: Any claims made by subcontractors are not valid unless confirmed in writing by the Provider.
2.6 Variations: Changes to these Conditions are only valid if agreed in writing by both the Passenger and the Provider.
2.7 Marketing Materials: Any promotional materials issued by the Provider are subject to change and do not constitute binding offers.
2.8 Pricing: Prices are as per the Provider’s published rates at the time of the booking unless otherwise agreed.
2.9 Subcontracted Services: The Provider may engage subcontractors to fulfil bookings.
2.10 Surcharges and Timing: Additional charges may apply on certain dates. Waiting time charges may also apply for delayed pickups or collections.

3. Terms of Carriage

3.1 Punctuality: All bookings are priced based on passengers being ready to depart at the agreed time. Additional waiting will incur extra charges.
3.2 Flat Fare Policy: Prices quoted are fixed for the agreed journey. Any diversions, extra stops, or unplanned route changes will incur additional costs.
3.3 Luggage Liability: The Provider is not responsible for lost or damaged luggage. Passengers are advised to secure their belongings.
3.4 Prohibited Items: Items classified as illegal, dangerous, or prohibited by law must not be carried in the vehicle.

4. Cancellations and Charges

4.1 Cancellation Terms: Cancellations must be submitted in writing and approved by the Provider.
4.2 Cancellation Fees: Cancellation charges vary depending on how much notice is given before the scheduled pickup.

⚠️ IMPORTANT: NON-REFUNDABLE BOOKINGS
If a cancellation is made after the driver has been dispatched or is en route to the pickup address, the full fare is non-refundable. No exceptions will be made.

5. General Applications

5.1 Force Majeure: The Provider is not liable for delays or service failures caused by events beyond its control (e.g. extreme weather, traffic accidents, or strikes).
5.2 Exclusion of Warranties: Unless explicitly stated, all other warranties or conditions—whether statutory or implied—are excluded to the fullest extent permitted by law.
5.3 Liability Limitations: The Provider accepts no liability for any direct or indirect losses suffered by the Passenger, unless required by law.
5.4 Confidentiality: All confidentiality obligations outlined in these Conditions remain in effect even after the Contract ends.

6. Miscellaneous

6.1 No Waiver: Failure by the Provider to enforce any term does not constitute a waiver of that term in the future.
6.2 Severability: If any part of these Conditions is deemed invalid, the remainder will still apply.
6.3 Governing Law: These Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English and Welsh courts.

7. Conclusion

These Terms and Conditions apply to all bookings and services provided by Picks Travel. By using our airport transfer services, you agree to comply with and be bound by these terms.

For detailed information about our range of services, including airport transfers, please visit our Services page or contact us directly. We are committed to providing you with a safe, reliable, and comfortable travel experience.

Thank you for choosing Picks Travel.