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Privacy Policy

Privacy Policy

Picks Travel is commented to keeping your data your safe and we take care to comply with the requirements of the ‘General Data Protection Regulation’ (GDPR) 2018 relating to the personal information you supply on the Site. Our website uses a number of methods of security measures that protects your information from unauthorised use.

We collect and store the minimum information possible to provide the services you’ve requested (i.e., to process your journey). We may also use this information for auditing, research, and analysis to operate and improve our technologies and services.

  • The term ‘you’ refers to the user or viewer of our website.
  • Where required to fulfil your transfer, we may pass selected information to third parties.
  • We may update this policy from time to time by publishing a new version on our website.
  • You should check this page occasionally to ensure you are happy with any changes to this policy.
  • How we collect and use your personal data

How we collect data?

We collect personal Data by the following means:

  • Information that is requested and submitted by you over the website in the form on online bookings, requesting a call back and includes details such as name, email address, telephone numbers and credit card and debit card payments.
  • Information that is collected over the phone when you make a phone booking, includes details such as name, address, email address, telephone numbers and credit card and debit card payments.
  • Information that is collected over social media booking (e.g., Facebook), includes details such as name, address, email address, and telephone numbers.
  • In addition to the information which you supply to us, information and data may be automatically collected through the use of cookies. Cookies are small text files the Site can use to recognise repeat users and allow us to observe behaviour and compile aggregate data in order to improve the Site for you. For example, cookies will tell us whether you viewed the Site with sound or with text on your last visit. Cookies also allow us to count the number of unique and return visitors to our Site.

Who we are

The term Picks Travel or ‘us’ or ‘we’ refers to the owner of the website.

How we store your data

Your data is secured securely onto our company hosted servers.

How we use your data

We may use your data in communicating with you or your clients using our services, to manage your queries or requests, or manage credit or debit card payments for use of our services. We may monitor customer traffic patterns, Site usage and related Site information in order to optimise your use of the Site and we may give aggregated statistics to a reputable third-party, but these statistics will include no information personally identifying you.

Data Process

We collect and process data relating to Customer Profiles (‘Customer Data’). This data includes: your full name, email address, phone numbers and billing address. You will be required to provide this data during the process of booking our service. The legal basis for processing this data is for the performance of the contract, in particular for us to be able to reliably communicate with you regarding your bookings as well as organise and provide the service you have requested. Some of this data may be passed to a third-party service as part of Transaction Information,

We may collect and process personal data relating to Journeys or Transfers (‘Journey Data’). This data includes head passenger name, passenger mobile telephone number, the route of your journey, flight / service numbers & the date and time of your travel. The legal basis for processing this data is for the performance of the contract. Some of the journey data, where required to fulfil your transfer, may be passed to third parties, for example independent taxi drivers. Where possible, without impacting the quality of service, this sharing of data is restricted to un-identifiable information, for example when checking the availability of a third-party only the date, time, waypoint postcodes, number of passengers and type of vehicle are provided.

We may collect and process data relating to the payment of services through our website or customer service agents (‘Transaction Data’). Transaction data includes card number, card expiry date & card security code, as well as some customer data: billing address and card holder’s name, we also process some additional data to run background checks in order to reduce fraudulent activity, this data may include: your email address & telephone numbers. Transaction data is handled but not stored by us and is passed to a third-party service, Lopay and Stripe (we have added hyper-links to Lopay and Stripe Privacy Policy). The transaction data may be processed for supplying the purchased services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us.

We may process information contained in or relating to any communication that you send to or have with us (‘correspondence data’). The correspondence data may include email content, online chat transcripts, and metadata associated with the communication. The correspondence data may be processed for the purposes of communicating with you. Where possible we do not collect transaction data in correspondence data. In the unlikely event transaction data is captured in correspondence data records are deleted and purged from our system. The legal basis for this processing is in the performance of a contract, namely, to organize and supply the purchased services.

We may process your personal data where necessary, for use in the defence of legal claims in court or another legal proceeding. The legal basis for this is to protect and assert our legal rights, the rights of our customers or the rights of others.

We may process any of your personal data where such processing is necessary to comply with a legal obligation to which we are subject, or to protect your interests or the interests of another person.

Service provider and subcontractors

We may share your personal details excluding your bank details to third party in providing direct or indirect services to you.

Legal

We may collect, use, or disclose your data if permitted by law or required to do so by law or where we believe such action is necessary in order to protect or defend us or other third parties against error, negligence, breach of contract, theft, fraud and other illegal or harmful activity and to comply with our audit and security requirements.

Cookie Policy

We use cookies on our website. By using our website, you agree to this Policy and you consent to our use of cookies in accordance with the terms of this Policy.

An HTTP cookie (also called web cookie, Internet cookie, browser cookie, or simply cookie) is a small piece of data sent from a website and stored on the user’s computer by the user’s web browser while the user is browsing. Cookies were designed to be a reliable mechanism for websites to remember stateful information (such as items added in the shopping cart in an online store) or to record the user’s browsing activity (including clicking particular buttons, logging in, or recording which pages were visited in the past). They can also be used to remember arbitrary pieces of information that the user previously entered into form fields such as names, addresses, passwords, and credit card numbers.

Changes to the Privacy Policy

Your rights

You have the right to access; rectify or request the removal of any personal information we hold about you. We are legally bound to provide/remove this information free of charge within 30 days. This right however is subject to some limitations:

There may be a legal reason we cannot remove the data.

The data may be integral to providing the service, deleting, or removing it would result in the cancellation of service. In this case you would be subject to our normal cancellation fees / procedure.

You will be required to supply proof of your identity, in most circumstances we will accept two forms of ID such as a passport, driving license or a copy of a utility bill showing your address listed. This information must be provided by email or post along with your request to which you will receive confirmation of receipt by us within 5 days.

If the request is complicated the timeframe for rectification can be extended by up to two months.

You have the right to lodge a complaint with a supervisory authority.

You have the right to withdraw consent to our use of this data. In some cases, this may result cancellation of your service and any relevant charges

We reserve the right to change the Privacy Policy at any time without your consent.