Terms and Conditions
These booking terms and conditions apply to passenger transport bookings between the customer and PICKS TRAVEL.
The details of the booking, including the pick-up and drop off dates, times and locations, the number of passengers and the lead passenger name, will be confirmed by email.
Where the booking is for more than one passenger, the customer accepts these terms and conditions on behalf of every passenger on the booking.
PICKS TRAVEL agrees to transport the number of passengers on the booking between the pick up and drop off locations on the date and at the pick-up time specified on the booking. Any detours or non-essential stops en route must be agreed upon in writing at least 24 hours before the transfer is scheduled.
Each passenger will be permitted 1 large suitcase and 1 smaller piece of luggage. Extra items of luggage may be carried at the discretion of PICKS TRAVEL and may incur an extra charge. PICKS TRAVEL must be advised of any extra luggage in advance and the carriage of extra luggage must be agreed in writing. PICKS TRAVEL reserves the right to refuse to carry what it would deem to be an excessive amount of luggage.
PICKS TRAVEL accepts no responsibility for loss of a passenger’s luggage or any damage to a passenger’s luggage. The customer must ensure that all passengers’ luggage is adequately insured.
The customer must inform PICKS TRAVEL of any child or baby seats required at least 24 hours before the transfer is scheduled.
The customer is responsible for providing PICKS TRAVEL with the correct pick-up time, pick-up date, pick-up location and number of passengers. The customer must check the details of the booking sent via email are correct and contact PICKS TRAVEL immediately if anything is not correct. Any amendments will be made at the sole discretion of PICKS TRAVEL and PICKS TRAVEL reserves the right to refuse any amendments. Where amendments to a booking are accepted by PICKS TRAVEL, an extra charge may be payable by the customer.
If passengers are delayed for any reason in reaching the pick-up location then the customer must inform PICKS TRAVEL as soon as possible to arrange a revised pick-up time. PICKS TRAVEL will make every effort to accommodate the revised pick-up time but this may not be possible. In the event that passengers are delayed, PICKS TRAVEL reserves the right to charge waiting time.
PICKS TRAVEL reserves the right to change a pick-up time at any point up to the pick-up time. This may be necessary due to local weather or traffic forecasts among other reasons.
It is not permitted for any passenger to smoke or consume alcohol in the transfer vehicle.
PICKS TRAVEL reserves the right to refuse to transport any passenger that is thought to be under the influence of alcohol or recreational drugs.
PICKS TRAVEL reserves the right to charge the customer a reasonable amount if the transfer vehicle was damaged or soiled by any of the passengers on the booking.
PICKS TRAVEL reserves the right to contract a third party to carry out the booking.
PICKS TRAVEL reserves the right to cancel the booking and issue a full refund at any time.
PICKS TRAVEL will do everything within their control to arrive at the pick-up location at the pick-up time as stated on the booking. PICKS TRAVEL will accept no liability whatsoever if the transfer vehicle is delayed in reaching the pick-up location due to factors outside of their control. Some examples of factors outside of the control of PICKS TRAVEL which may cause a vehicle to be delayed are:
– Road traffic accidents
– Mechanical breakdown
– Road closures
– Adverse weather conditions
– Abnormal amounts of traffic on the roads
– Acts of vandalism, terrorism or industrial action
– Requests of the police or other governmental organisation
– This list is not exhaustive
Due to the many factors outside of the control of PICKS TRAVEL that can cause a vehicle to be delayed, PICKS TRAVEL can never guarantee a journey time or the time that a transfer will arrive at the destination.
These terms and conditions will not affect the statutory rights of the customer.
These terms and conditions are governed by the law of the country where PICKS TRAVEL has their registered office.
CANCELLATION OF BOOKINGS AND REFUNDS POLICY
1.Cancellations must be made writing by email to firstname.lastname@example.org You will be entitled to a refund, depending on when you cancel your Booking, as follows: (1) If you cancel your booking more than 30 days prior to the Journey date in your Booking, you will be entitled to a refund equivalent to 100% of the value of your booking. (2) If you cancel your booking between 15 days to 30 days prior to the Journey date in your Booking, you will be entitled to a refund equivalent to 75% of the value of your booking. (3) If you cancel your booking between 3 days to 10 days prior to the Journey date in your Booking, you will be entitled to a refund equivalent to 40% of the value of your booking. (4) If you cancel your booking on the same day or 3 day before to the Journey date in your Booking, you will not be entitled to any refund.
2.Customer(s) who paid a deposit will be refunded or charged depending on the amount due as per condition
3.For pre-paid Bookings, any refunds due to you to for cancellations or complaints will be made to the card used to make the payment within up to 5 business days (business days being Monday to Friday).
- Any cancellation of the booking contract must be made in writing by email to email@example.com