Terms & Conditions

Definitions

In these Terms, the following expressions apply unless the context requires otherwise.

1. Agreed Pick-Up Point means the collection location stated in the booking.
2. Agreed Time means the date and collection time stated in the booking.
3. Booking means a pre-booked journey arranged with Picks Travel.
4. Picks Travel means Picks Travel Ltd, the private hire operator accepting or administering the booking.
5. Supplier means a licensed third-party operator that may be involved in fulfilling a journey.
6. Fare means the price quoted and accepted for the journey on the basis of the information supplied.
7. Journey or Trip means the booked travel between the agreed collection and destination locations, including agreed stops where applicable.
8. Details means information supplied for a booking, including addresses, dates, times, passenger information and contact details.
9. PHV means a Private Hire Vehicle used for pre-booked journeys under applicable licensing requirements.
10. Digital Acceptance means confirming or proceeding with a booking through an available booking method.

General Terms

1. By placing a booking, you confirm that you are at least 18 years old and have authority to make the booking, including where you are booking travel for another person.
2. Any agreed variation to these Terms should be recorded clearly between you and Picks Travel.
3. If any particular provision of these Terms is found to be unlawful or unenforceable, that does not automatically affect the remaining provisions.

Website & Booking Information

1. You are responsible for supplying accurate booking information, including dates, times, collection and destination details, passenger numbers, luggage information and contact details.
2. Incorrect or incomplete information may affect the Fare, vehicle suitability, collection time or our ability to provide the requested journey.
3. Our website may use cookies and related technologies. Please see our Privacy Policy and Cookies Policy .
4. We may refuse or cancel a booking where there is a lawful or reasonable operational basis to do so. Any refund due will be considered according to the circumstances and the applicable terms.

Bookings

1. A quote is based on the journey and booking information supplied at the time the quote is provided.
2. A booking is subject to acceptance and availability.
3. Changes requested after confirmation, including changes to the route, collection time, additional stops, vehicle type, passenger numbers, luggage requirements or waiting time, may change the Fare.
4. Picks Travel may allocate a suitable vehicle in the booked category or use another licensed operator where appropriate to fulfil the journey.
5. A particular driver, make, model or other preference is not guaranteed unless we expressly confirm that requirement.
6. If a specific requirement is essential to the booking, contact Picks Travel before confirming the journey.
7. Deliberately false, fraudulent or materially misleading booking information may result in the booking being refused or cancelled.

Payment & Additional Charges

1. Where card payment is available, payments may be processed by the relevant payment service provider.
2. Where cash or bank transfer has been agreed, payment must be made according to the payment instructions provided for the booking.
3. Charges not included in the original journey information may be payable where they arise from an agreed change or from costs attributable to the journey, where those charges have been made clear and are lawfully chargeable.
4. Such costs may include agreed additional stops, additional waiting, parking, tolls or cleaning reasonably required because of damage or significant soiling.
5. Where services are supplied on an agreed invoiced basis, payment is due according to the payment terms agreed with the account customer.

Vehicles, Drivers & Insurance

1. Journeys are undertaken using appropriately licensed vehicles and drivers as required for the service being provided.
2. Passengers remain responsible for taking reasonable care of their personal belongings during a journey.
3. Please check the vehicle before leaving it and contact Picks Travel promptly if you believe an item has been left behind.

Cancellations, Refunds & No-Shows

Cancellation timing can affect the amount refundable because a driver and vehicle may already have been allocated and other work may have been declined to protect your reservation.

Cancellation Windows

Driver Delays

1. Picks Travel aims to provide the journey at the confirmed collection time, but traffic incidents, closures and other operational circumstances can affect arrival times.
2. The supplied policy provides that if the allocated driver has not arrived within 45 minutes of the Agreed Time, or within 60 minutes for an airport collection, and you choose not to travel, you may request a refund of the affected booking.

Airport Collections

1. Unless a separate Meet & Greet arrangement has been expressly confirmed, the driver may wait at the designated airport collection or holding area appropriate to the booking.
2. The supplied airport collection policy allows up to 60 minutes from the recorded aircraft landing time for the passenger to make contact and proceed towards the collection.
3. If passport control, customs or baggage delays mean you are likely to require longer, you should contact the driver or Picks Travel within the initial waiting period.
4. Additional waiting beyond the included period is subject to driver availability and may involve additional waiting or parking costs where applicable.

Festivals, Race Meetings, Concerts & Major Events

1. Major events can involve road closures, security restrictions, crowd-control measures and temporary collection arrangements.
2. Where the driver cannot lawfully or safely access the original collection point, an alternative meeting location may be communicated to the passenger.
3. The passenger should maintain communication and proceed to the communicated collection location where reasonably possible.

Standard No-Show Policy

1. For a standard non-airport booking, the supplied operational policy allows a 15-minute collection window from the Agreed Time before a booking may be treated as a no-show.
2. If a passenger cannot attend the collection point, the passenger should contact Picks Travel as soon as possible.
3. Where a refund is due on a card transaction, it will be returned through the appropriate payment route. Processing time can depend on the payment provider.

Service, Liability & Consumer Rights

1. Picks Travel may use another appropriately licensed operator to assist in fulfilling a booking. Picks Travel will provide reasonable assistance where an issue arises concerning an allocated journey.
2. Journey and arrival times are estimates affected by traffic, road conditions, weather, incidents and other circumstances. Passengers should allow appropriate time for flights, appointments and other time-sensitive connections.
3. Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

Passenger Behaviour

1. Passengers must not behave in a way that threatens the safety of the driver, other passengers, members of the public or the vehicle.
2. A driver may refuse to begin or may end a journey where there is a reasonable safety concern or serious abusive, threatening or damaging behaviour.
3. Passengers may be responsible for reasonable cleaning or repair costs resulting from significant soiling or damage caused during the journey where such charges are lawfully due.
4. Alcohol must not be consumed in a vehicle unless expressly permitted and lawful.

Restricted Items & Events Outside Reasonable Control

1. Illegal, dangerous or hazardous items must not be carried.
2. Unusually large, valuable or specialist items should be declared before booking so vehicle suitability can be considered.
3. Events outside reasonable operational control may include severe weather, major incidents, road closures, traffic disruption, official restrictions or other circumstances that prevent the journey being performed as originally planned.
4. Where such an event occurs, Picks Travel will aim to communicate with the customer and manage the affected booking reasonably in the circumstances.

Complaints & Disputes

Please raise a journey or service concern as soon as reasonably possible so the relevant booking information can be reviewed.

1. Contact Picks Travel at info@pickstravel.co.uk or telephone 0151 459 0188 .
2. Please provide sufficient booking information to identify the journey concerned.
3. Where another operator was involved in providing the journey, Picks Travel may need to obtain relevant information from that operator when reviewing the complaint.

Privacy

Personal information relating to enquiries and bookings is handled in accordance with the Picks Travel Privacy Policy .

Relevant journey information may be shared with the driver or another operator involved in fulfilling the booking where necessary to provide or administer the service.

General Legal Terms

1. These Terms are governed by the laws applicable in England and Wales, subject to any consumer rights concerning jurisdiction that cannot lawfully be excluded.
2. Notices or correspondence for Picks Travel may be sent to info@pickstravel.co.uk .
3. Booking communications may be sent using the contact information supplied for the booking.
4. These Terms may be updated from time to time. The version published on this page will show its applicable update date.

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