Contact Us
If you have any queries please use the form below or give us a call.
Complaints Procedure
We are very sorry that you are not 100% satisfied and feel the need to complain. Please direct all complaints to us in the first instance and include as much information as possible:
Date & Time of Incident
Contact number used to make booking
The nature of the complaint and as many details as possible
Please email to ian@pickstravel.co.uk
Timeframe
We will respond within 3 working days. Hopefully we can resolve any issues that you have highlighted directly with yourself.
Next Step
If you are unhappy with the outcome, you can take the complaint to the appropriate council licensing department.
For Complaints
We operate our vehicles and drivers within the City of Liverpool. Therefore, all our drivers and vehicles are licensed by Liverpool council. Any complaints regarding drivers, vehicles or call centres must be directed to Liverpool council on 0151-233-3015