Contact Us

If you have any queries please use the form below or give us a call.

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    Complaints Procedure

    We are very sorry that you are not 100% satisfied and feel the need to complain. Please direct all complaints to us in the first instance and include as much information as possible:

     Date & Time of Incident
     Contact number used to make booking
     The nature of the complaint and as many details as possible
     Please email to


    We will respond within 3 working days. Hopefully we can resolve any issues that you have highlighted directly with yourself.

    Next Step

    If you are unhappy with the outcome, you can take the complaint to the appropriate council licensing department.

    For Complaints

    We operate our vehicles and drivers within the City of Liverpool. Therefore, all our drivers and vehicles are licensed by Liverpool council. Any complaints regarding drivers, vehicles or call centres must be directed to Liverpool council on 0151-233-3015